Faq

General

4 Question

Payment

3 Question

Services

3 Question

General

Easylink Finance offers a very simple method to send money anywhere in the world.

o Visit our office at Level 2, Suite 221, 4 Columbia Court, Baulkham Hills NSW 2153 with your valid primary photo ID and valid secondary address verification ID and complete our customer registration form

Register online through our web site www.easylinkfinance.com.au and complete our customer identification form. Please get your valid primary photo ID and your valid secondary address verification ID certified by the approved certifier. Send us the certified customer identification form, certified valid primary photo ID and certified valid secondary address verification ID by post to Easylink Finance Level 2, Suite 221, 4 Columbia Court, Baulkham Hills NSW 2153
Tender cash or transfer funds via internet to any of our bank accounts listed on our website

o We also accept cheques. However the transaction will only be processed after the clearance of cheque

For further details please call us on 02-88659240 or email us on compliance@easylinkfinance.com.au

Definitely! Easylink Finance has in place a range of security safeguards to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification, regardless of the format in which it is held.

A nominal flat fee of $15/- is charged for providing a money transfer service. Many comparable services charge you higher fees and could take much longer to deliver the money.

o For Pakistan, we do not charge any fees or commission if the principal remittance amount is $ 300 or over, for all modes of payments.

o A nominal flat fee of $5/- is charged for providing money transfer service to India, Bangladesh, Sri Lanka, and some other countries.

o If you happen to come across any competitors that offer better exchange rates or charges, we try to beat them. Our moto is to keep our customers satisfied all the times.

As soon as you submit the remittance instruction with all the mandatory fields therein and make the payment in clear funds before the cut-off time, your application will be processed. In most circumstances the cash payments are made on the same day, whereas for account transfers, the funds may hit the beneficiary accounts on the same day or within 2 to 3 working days if the accounts are online. For non online accounts the process may take 3 to 7 working days.

Please call us on 1300 729 381   &   02-8865 9240 for further details.

Easylink Finance displays its indicative exchange rates on their web-site daily and keeps updating as and when the rates fluctuate. You can book/lock an exchange rate in the following manner.

o Submit the remittance instruction in person or online along with the payment of the amount on the same day of the transaction before close of business hours. Late payments may result change in exchange rates.

o Call on us during business hours to book/lock an exchange rate and provide complete details of the remittance along with your payment details before close of business hours on the same day.

o As a special case, we can book/lock an exchange rate at your request for a maximum of two nights if the principal remittance amount is $10,000 or above. However, for any reason if you delay or cancel the transaction, Easylink Finance reserves the right to claim the exchange loss due to adverse exchange rate fluctuations.

Yes! You can apply for a cancellation request of a transaction if the amount is not received by the beneficiary. However, Easylink Finance will not return the fee/commission collected for the transaction. Easylink Finance also reserves the right to claim from you the exchange loss due to adverse exchange rate fluctuations. Refund requested will be accepted only after the overseas correspondent confirms that the funds have not been collected by the beneficiary or when the funds are refunded by the overseas bank.

There are three ways to remit money to the beneficiary.

o Cash payment over the counter.

o Account deposits.

For cash payments over the counter, a reference number is generated by Easylink Finance to pass it on to the beneficiary. The beneficiary shall disclose this reference number to the overseas correspondent over the counter and also provide a valid photo ID for identification. The overseas correspondent shall match the data in their system and hand over the payment.

Yes! You may send money in favour of any number of beneficiaries. However, we may ask for the reason of sending amounts to different beneficiaries to avoid anti money laundering or counter terrorism Financing activities. For each beneficiary a separate transaction shall be generated and separate charges may apply for each transaction.

Always make sure that you know who you are sending money to. If you are purchasing goods or services, it is your responsibility to verify the legitimacy of the seller. Easylink Finance is not responsible for the quality or non-receipt of any goods or services.

 
 

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Exchange Rates

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